West Virginia Calling Features

What is your calling like with your current landline telephone provider? How much does landline cost you per month? With Inter Mountain Cable you can now enjoy our new Digital Phone Service, along with our suite of other services including, Cable Internet and Digital Television. IMC Digital Phone offers you the best in “Digital-Clear” communication day-after-day when you call neighbor-to-neighbor, county-to-county or state-to-state. Digital Phone (VoIP) is the future of calling for you and your family. Now servicing Matewan and surrounding communities.

Calling Procedures that Dialing Plans:

• Calling 304 area code: Dial (7) Digits (ex. 555-5555)
• Calling all other area codes: Dial (11) Digits (ex. 1-304-555-5555)

Caller Name with ID:

Caller ID is a feature that allows you to know who is calling you before answering the phone. Normally, the number of the caller is displayed on the phone. If you have a contact entry for the caller in your contact list, their name appears. But that’s the name you have entered in your phone. You can see the name of the person as registered with his service provider, by subscribing to a flavor of the caller ID service called caller ID with name.

Call Waiting:

With traditional phone systems, you very often miss important calls because you are already on a conversation on the phone. Any person calling you while your line is engaged hits against an annoying beep asking them to hang down. With call waiting, you no longer miss important calls. If you are al­ready on the phone and another person calls you, hear a special beep notifying you of this, and you can choose between putting that call on hold, taking it immediately and putting the first call on hold, or sending the second call to voicemail.

1. Dial *70 to De-Activate your Call Waiting Feature option on your Digital Phone.

Three-Way Calling:

With 3-Way Calling, you can get a taste of phone conferencing: you can speak to two other persons at the same time, making a three-person conversa­tion. If you have to discuss about something among friends, or with your mom and brother at the same time, 3-way calling is very helpful.

1. Press the switchhook for half a second & release. This puts the original call on hold.
2. Listen for three short tones, then a dial tone.
3. Dial the number of the third person. After the third person answers, you may talk with them before returning to the original call.
4. To return to the original call and complete the three-way calling, press the switchhook for half a second & release immediately.

Camp-On (Automatic Call Back):

Camp-On allows you to complete a transfer to a busy extension. The call is put on hold until the extension can receive a call; then it rings  automatically. While the call is on hold, the caller (inside or outside) hears special ring back. A Call Waiting tone sounds at the busy extension to indicate that a call is waiting. If you do not answer the call within the programmed Camp-On return interval (30-300 sec­onds), the call returns to the originator. The origina­tor hears a priority ring (one ring and two beeps) to indicate a returning Camp-On call.

1. After placing a call that can’t be completed because the line is busy, hang up and then pick up the receiver and listen for a dial tone.
2. Dial *66 and follow the recorded instructions.
3. To de-activate: Hang up and then pick the receiver back up and dial *86. Some electronic digital phones will not provide a distinctive ringing pattern, however, the Automatic Callback feature will function with a normal ring pattern.

Anonymous Call Rejection (ACR):

Unfortunately, we all receive those annoying “Name and Number Blocked” or “Anonymous” phone calls – a favorite of telemarketers and prank calling kids. Fortunately, IMC’s Anonymous Call Re­jection feature lets you reject calls from callers who have blocked the display of their phone number. Only deliberate anonymous numbers are rejected, unknown numbers will still ring. Callers that are rejected are informed that you are not accepting calls from unidentified callers. Your phone does not ring and you do not receive any indication that they called.

Speed Dialing:

Speed dialing allows you to dial your most fre­quent contacts by pressing only one or two digits. For example, you can set your phone such that it dials your mum when you press 1, and your boss when you press 0, and so on. With speed dialing, you no longer need to remember long 11-digit num­bers and make mistakes while dialing them.

1. Listen for the dial tone, then dail the activating code (74 for the 8-number list, 75 for the 30-number list). If you are using a Touch-Tone phone, press the # key after your press 74 or 75.
2. Listen for a second dial tone, and the dial the code number you want to assign to a specific phone number.
3. Dial the telephone number. Two short tones confirm that the code has been programmed.

Call Trace:

Call trace is the ability to mark an incoming call as offensive, an emergency or requiring tracing or follow-up, such as a bomb threat, an obscene caller, or a caller who is having a medical emergency.

1. After receiving a call which you want to trace, hang up and then pick up the receiver and dial *57. An announcement will inform you that the trace feature has been activated and provides you with instructions on how to proceed with or abort the trace.


Voicemail is a voice message that a caller leaves when the person called is absent or is taken up with another conversation. The voicemail feature acts in a way similar to the old answering machine, but with the main difference that instead of the voice mes­sage being stored on your answering machine, it is stored on the service provider’s server, in a space reserved for the user called a mailbox. It is not very different from email, save that the messages are voices instead of text.

Call Forwarding with ID:

Call forwarding allows you to forward incoming calls from your phone to any other phone or to voice mail. You can thus be sure not to miss any call while you are away from home or office. What does forwarding a call mean? It simply means that when your phone rings at home, and you are not there, the call is transferred to another phone (depending on what you have set before leaving).


1. Lift the receiver and dial *72.
2. Listen for a second dial tone and then dial then dial the number to which you want your calls  forwarded. Two short tones will indicate success.
3. When the other telephone is answered, Call Forwarding is in effect. Stay on the line for five seconds. If the line is busy or there is no answer, hang up and immediately repeat the first three steps. Call Forwarding will be established automatically with you hear two short tones plus a dial tone. No answer is required to activate Call Forwarding on the second attempt.
4. To cancel Call Forwarding, dial *73 and listen for two short tones and a dial tone.
5. Selective Call Forwarding: Dial *64 and follows the recorded instructions.


Voicemail is a voice message that a caller leaves when the person called is absent or is taken up with another conversation. The voicemail feature acts in a way similar to the old answering machine, but with the main difference that instead of the voice message being stored on your answering machine, it is stored on the service provider’s server, in a space reserved for the user called a mailbox. It is not very different from email, save that the messages are voices instead of text.

Accessing you Mail-Box
1. Dial [606] 478-6245
    Then either:
     * Press # if calling from the phone your voice mail is assigned to, OR
     * If using Auto-Login and accessing from your home, no entry is required, OR
     * Enter your telephone number, if calling from a remote phone.
2. If requested, Enter your password, followed by the # key. Your password will be default of four zeros (0000) until you change it.
3. Main menu: Press 1 to retrieve messages, Press 3 to send, Press 7 for current date and time, or Press 9 for mailbox set-up.
To Set-up Mailbox:
1. Options of Mailbox Set-up:
      *Press 1: Greeting options (you can disregard this step if you choose to use the default greeting)
      * Press 2: Change password.
      * Press 3: Notification Options (1)
      * Press 4: Disable/Enable Auto Log-in.
      * Press *: Return to Main Menu.
To change your greetings:
      1. Press 1: Greeting options.
      2. Press 2: Re-record your greeting.
      3. Press #: End recording function.
      4. Press 1: Listen to greeting.
To create multiple greetings:
     1. Press 5: Pick a new greeting. Then choose greeting # (2-9).
     2. Press 2: Record greeting.
     3. Press #: End recording function. Repeat steps 5 & 6, choosing a different greeting # each time.
     4. Press 5: Pick a new greeting. Then choose the greeting you wish to become active.
     5. Press *: Return to main menu.
Listen to messages:
     1. Press 1: Play or replay messages.
     2. Press 2: Save message and to next.
     3. Press 3: Delete message and go to next.
     4. Press 4: Save message as new.
     5. Press 5: Reply to message. (1)
     6. Press 6: Forward message. (1)
     7. Press 7: Skip back three seconds.
     8. Press 8: Pause or continue message.
     9. Press 9: Skip forward three seconds.
     10. Press *: Return to main menu.
Voice-Mail Instructions
    1. Dail: 478-MAIL or 452-MAIL
    2. Press *
    3. At this point, an automated system will instruct you how to set up your greeting, pass code, and name.
    4. Beginning with the 2nd time you dial in, you will need to press #, then your 4-digit pass code in order to retrieve your messages.
All forwarding will point to 478-6245 for every mailbox. The customer will call into their box by dialing (478-6245) from the number that has voice mail activated. The system will log the user in without a pass code. If the customer calls their Voice Mail from a different number, they will be asked to enter the voice mailbox number and their pass code. Ex. (6064781234) the mailbox number, (0000) the default pass code.

Contact List:

Contact Lists allow you to customize your Caller ID so that the name displayed for a contact is the one that you want to see. You are already enjoying this feature with your mobile phone.

Incoming Call Log:

You can view all your incoming, outgoing, and missed calls for your Inter Mountain Phone ac­count. How does it help? You learn that a week ago you missed an important call. You have cleared your Caller ID from your phone. How do you track down that number? Check your Call Logs! All your calls incoming, outgoing, and missed are all available by date and time. To obtain a copy of your Incoming Call Logs, please call (local) 606.478.2500 – (long distance) 1.888.921.2525 and request a copy to be sent to your email address.

Find Me:

Wherever you go, you can have your calls follow you! Find Me allows incoming calls to “find you” at multiple phone numbers, one after another. If you don’t pick up at one number, the call will move on to the next, until either you pick up or the call ter­minates.

Telemarketer Screening:

A telemarketer is someone that calls you to sell something. Most of the time, this call comes at a time when you least want to hear the phone ring: after a hard day’s work, waiting for dinner to be served. The telemarketer blocking feature allows your phone service to automatically disconnect the line whenever a telemarketer tries to reach you. It is not possible to use the call blocking feature here be­cause you can’t know what the number of the call­ing telemarketer is. Telemarketer blocking works in a different way.

Quick Code List

*69 Automatic Callback
*89 Cancel Automatic Callback
*66 Automatic Recall
*86 Cancel Automatic Recall
*72 Call Forward Activate Code
*73 Call Forward Deactivate Code
*62 Call Forward Busy Activate Code
*63 Call Forward Busy Deactivate Code
*52 Call Forward No Answer Activate Code
*53 Call Forward No Answer Deactivate Code
*82 Call Forward Don’t Answer After Call Waiting
*83 Cancel Call Forward Don’t Answer After Call Waiting
*70 Cancel Call Waiting
*57 Customer Originated Trace
*82 Directory Number Privacy (all calls)
*67 Directory Number Privacy (per call)
*64 Selective Call Acceptance
*63 Selective Call Forwarding
*60 Selective Distinctive Alert
*75 Speed Calling 30
*74 Speed Calling
*94 Toll Restriction with PIN
*77 Unidentified Call Rejection
*87 Cancel Unidentified Call Rejection

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