The EBB Program will now be the Affordable Connectivity Program. This is to inform you that your bill will increase by $20.00 per month when you Recertify for the ACP Program. (Note: The EBB had been a $50.00 per month discount. Starting now, the ACP is a $30.00 per month discount) If you decide NOT to Recertify for the ACP Program, your High-Speed Broadband Service will default to the original advertised price. Please follow the steps below:

1) The Affordable Connectivity Program is a government program that reduces the customer’s broadband internet access service bill;

2) The household may obtain ACP-supported broadband service from any participating provider of its choosing;

3) The household may apply the ACP benefit to any broadband service offering of the participating provider at the same terms available to households that are not eligible for ACP-supported service;

4) The provider may disconnect the household’s ACP-supported service after 90 consecutive days of non-payment;

5) The household will be subject to the provider’s undiscounted rates and general terms and conditions if the program ends, if the consumer transfers their benefit to another provider but continues to receive service from the current provider, or upon de-enrollment from the Affordable Connectivity Program; and

6) The household may file a complaint against its provider via the Commission’s Consumer Complaint Center.


FCC ACP Order –Consumer Complaint Process

Consumer Complaint Center
Phone: 1 (844) 432-2275