How To:
How do I order movies from Inter Mountain Video-On-Demand services?

1. Go to your Inter Mountain Cable channel guide by pressing the “Guide” button on your Digital Remote. At the top of the guide you will notice that there are several options to choose from, one being Movies-On-Demand
2. Go to desired field and hit “SELECT” in the center of your Digital Remote.
3. A new section will appear on channel #001 with a number of movie options to choose from (Comedy, Just In, Kids Networks, etc.)
4. After selecting desired rental from category selection, select “Buy Movie”
5. You will then be asked to confirm your selection with a 4-digit password that you have previously setup or (use the default code: 0000)
6. Congratulations, you have just rented a movie. The purchase amount of the movie will then be added to the next months billing statement.

How to pay your bill online:

Registration is not required. Your username is your account number and your password is located at the bottom right-hand corner of your monthly billing statement. (See image below) Click that pay bill online button at the bottom of the any page of the Inter Mountain Cable website; or click here. Login and follow the on-screen instructions. Must have a valid credit card (Master Card, Visa, Discovery Card or Debit Card) to make a payment.

How do I reboot my cable set-top box if I am having problems?

1. Turn off your cable set-top box (using either the remote or the button on the front of the box). Unplug the power cord from either the wall or the back of the cable set-top box (if it is plugged into a power strip, turn off the power strip at the switch on the top of the strip). Wait 10 seconds.
2. Restore the power. Either plug your cable set-top box back in or turn the power strip back on, but do not turn your cable set-top box back on. Wait 5 minutes until the green LED digital clock reappears on the front of the cable set-top box with the correct time.
3. Turn on your cable set-top box, either by pressing the power button on the front of the box or by using the remote.

If these steps do not correct the problem, please Contact Us for customer assistance.

What do I need to get High Definition Television cable service?
In order to enjoy Inter Mountain Cables (19) channels of High Definition service, you will need:

1. A high-definition television, which can be purchased at major electronics retailers.
2. A High Definition Compatible set-top cable box (must be requested at signup of Digital Cable service) from Inter Mountain Cable Contact Us You must set up an appointment with a CSR from Inter Mountain Cable for installation. You cannot pickup a unit and install yourself.
3. A Digital Cable subscription. Please note that Inter Mountain Cable provides you with component cables when you sign up for High Definition service, or if you prefer you can buy these cables at your local retailer(Wal-Mart or Radio Shack)

Inter Mountain Cable Digital service offers you the BEST in local and regional programming. We do know that many of our customers do experience issues with our Inter Mountain Cable Digital service from time-to-time (Power outages, Line breaks and even local wildlife such as Squirrels) Here are some tips that may help you fix some minor problems before needing to contact Inter Mountain Cable:

The most common problems with reception have to do with connection issues:

1. Make sure the wiring to the television set is correct. Connections should be hand tightened (making the cable too tight by using a wrench may damage your television) If you are using a cable set-top box, the cable coming from wall should be connected to the "IN" jack on the cable box. If you're not using a cable box, the cable coming from the wall should be connected to the "IN" jack on the VCR, DVD player or directly to the TV.
2. If you're using an Inter Mountain Cable set-top box, make sure the power is on. Make sure your TV is set to channel 3 or the correct video input. If you have a VCR or DVD player, make sure it is turned off.
3. If you are using a cable splitter, check to make sure it is the correct type.

Other reception issues and possible solutions include:

1. A snow effect may be accompanied by poor sound as a result of nearby interference or a temporary broadcast problem. Check other channels.
2. Speckled bands across the picture could be the result of external interference or a heavy duty appliance running. Turn the appliance off or switch channels.
3. If your screen is lit but there is no picture, if there is a picture but no sound on every channel or there is no light on the screen with or without sound, Contact Us.
4. Ghosting or double images are caused by signal interference usually on channels used by local stations not on cable. Adjust the fine tuning.
5. If the picture is rolling vertically, adjust the vertical hold control. If the problem persists, call your TV repair service.
6. If the picture pulls horizontally, try adjusting the horizontal hold control slowly. This may also be the result of too much signal.
7. If the picture is too large or too small for the screen vertically or horizontally, check set adjustments. If the condition persists, call your TV repair service.

If any of the above conditions persist, Contact Us or call your local TV repair service to see what the problem would be with your existing television.