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Analog to DTV Transition
Inter Mountain Cable and Coalfields Telephone would like to provide you, our valued subscriber, the necessary information needed to be ready for the “Analog-to-DTV” transition. The nationwide switch to digital television broadcasting will be complete on June 12, 2009, but your local television stations may switch sooner. After the switch, analog-only television sets that receive TV programming through an antenna will need a converter box to continue to receive over-the-air TV. Watch Inter Mountain Cable to find out when they will turn off their analog signal and switch to digital-only broadcasting. Analog-only TVs should continue to work as before to receive low power, Class A or translator television stations and with Inter Mountain Cable and satellite TV services, gaming consoles, VCRs, DVD players, and similar products.


Information about the DTV transition is available from your local television stations, www.DTV.gov, or 1-888-CALL-FCC (TTY 1-888-TELL-FCC), and from www.dtv2009.gov or 1-888-DTV-2009 (TTY 1-877-530-2634) for information about subsidized coupons for digital-to-analog converter boxes.


Inter Mountain Cable has taken every step to make sure that YOU WILL NOT have to worry about this issue. Your T.V. is safe with Inter Mountain Cable for Analog Transitioning in 2009.


How To:
How do I order movies from Inter Mountain Video-On-Demand services?

  1. Go to your Inter Mountain Cable channel guide by pressing the “Guide” button on your Digital Remote. At the top of the guide you will notice that there are several options to choose from, one being Movies-On-Demand
  2. Go to desired field and hit “SELECT” in the center of your Digital Remote.
  3. A new section will appear on channel #799 with a number of movie options to choose from (Comedy, Just In, Kids Networks, etc.)
  4. After selecting desired rental from category selection, select “Buy Movie”
  5. You will then be asked to confirm your selection with a 4-digit password that you have previously setup or (use the default code: 0000)
  6. Congratulations, you have just rented a movie. The purchase amount of the movie will then be added to the next months billing statement.

How to pay your bill online:

Registration is not required. Your username is your account number and your password is located at the bottom right-hand corner of your monthly billing statement. (See image below) Click that pay bill online button at the bottom of the any page of the Inter Mountain Cable website; or click here. Login and follow the on-screen instructions. Must have a valid credit card (Master Card, Visa, Discovery Card or Debit Card) to make a payment.

How do I reboot my cable set-top box if I am having problems?
  1. Turn off your cable set-top box (using either the remote or the button on the front of the box). Unplug the power cord from either the wall or the back of the cable set-top box (if it is plugged into a power strip, turn off the power strip at the switch on the top of the strip). Wait 10 seconds.
  2. Restore the power. Either plug your cable set-top box back in or turn the power strip back on, but do not turn your cable set-top box back on. Wait 5 minutes until the green LED digital clock reappears on the front of the cable set-top box with the correct time.
  3. Turn on your cable set-top box, either by pressing the power button on the front of the box or by using the remote.

If these steps do not correct the problem, please Contact Us for customer assistance.


What do I need to get High Definition Television cable service?
In order to enjoy Inter Mountain Cables (19) channels of High Definition service, you will need:
  1. A high-definition television, which can be purchased at major electronics retailers.
  2. A High Definition Compatible set-top cable box (must be requested at signup of Digital Cable service) from Inter Mountain Cable Contact Us You must set up an appointment with a CSR from Inter Mountain Cable for installation. You cannot pickup a unit and install yourself.
  3. A Digital Cable subscription. Please note that Inter Mountain Cable provides you with component cables when you sign up for High Definition service, or if you prefer you can buy these cables at your local retailer(Wal-Mart or Radio Shack)

Inter Mountain Cable Digital service offers you the BEST in local and regional programming. We do know that many of our customers do experience issues with our Inter Mountain Cable Digital service from time-to-time (Power outages, Line breaks and even local wildlife such as Squirrels) Here are some tips that may help you fix some minor problems before needing to contact Inter Mountain Cable:

The most common problems with reception have to do with connection issues:

  1. Make sure the wiring to the television set is correct. Connections should be hand tightened (making the cable too tight by using a wrench may damage your television) If you are using a cable set-top box, the cable coming from wall should be connected to the "IN" jack on the cable box. If you're not using a cable box, the cable coming from the wall should be connected to the "IN" jack on the VCR, DVD player or directly to the TV.
  2. If you're using an Inter Mountain Cable set-top box, make sure the power is on. Make sure your TV is set to channel 3 or the correct video input. If you have a VCR or DVD player, make sure it is turned off.
  3. If you are using a cable splitter, check to make sure it is the correct type.

Other reception issues and possible solutions include:
  1. A snow effect may be accompanied by poor sound as a result of nearby interference or a temporary broadcast problem. Check other channels.
  2. Speckled bands across the picture could be the result of external interference or a heavy duty appliance running. Turn the appliance off or switch channels.
  3. If your screen is lit but there is no picture, if there is a picture but no sound on every channel or there is no light on the screen with or without sound, Contact Us.
  4. Ghosting or double images are caused by signal interference usually on channels used by local stations not on cable. Adjust the fine tuning.
  5. If the picture is rolling vertically, adjust the vertical hold control. If the problem persists, call your TV repair service.
  6. If the picture pulls horizontally, try adjusting the horizontal hold control slowly. This may also be the result of too much signal.
  7. If the picture is too large or too small for the screen vertically or horizontally, check set adjustments. If the condition persists, call your TV repair service.

If any of the above conditions persist, Contact Us or call your local TV repair service to see what the problem would be with your existing television.

1. What should I do if I'm not getting a picture when I order from Video-On-Demand?
If you tune to Channel #799 and you find that after one minute of waiting for the Program Guide to load that nothing happens, the screen remains black or an error message comes up, reboot your cable set-top box. If this persists you will need to contact Inter Mountain Cable for further advice on what your next step would be.
2. What do I need to do if my Inter Mountain Cable equipment needs repaired?
Inter Mountain Cable will replace and/or repair malfunctioning equipment that we provide at no charge provided it was not as the result of negligence by the customer. (Make sure that you have purchased the IMC Maintenance Agreement for greater protection) If the equipment that was provided to you by Inter Mountain Cable was dropped, become wet or mistreated, their will be a charge for replacing the unit. Please click this link to see how you can obtain insurance on your Inter Mountain Cable boxes for protect your from being charged additional fees in the future: click here
3. What should I do if my remote control is not working?
Please try the following:
  1. Take off the back plate and check the batteries, they may need replacing.
  2. Check that there are no obstructions between the sensor on the cable set-top box and the transmitter on the remote control. (Object the is in the way of the current remote control – table fixtures, chairs, etc.) There must be a clear line of sight between the box and the remote to work properly
  3. The remote may need to be reprogrammed. Please visit our remote controls or our IMC Support Section for your remote setup guides page.
4. Do I need a certain type of TV set to receive Digital Cable?
No. You can continue to use your current television set. However, if you want to watch Analog, Basic and Expanded Cable channels in an all-digital format you will need to upgrade to the digital set-top box in the future. Call 1.800.635.7052 to upgrade your current services
5. Are digital set-top cable boxes necessary to receive digital signal?
A digital set-top cable box is necessary for any of the following reasons:
  1. You don't have a cable-ready TV.
  2. In cases where your TV, VCR or DVD cannot tune to all of the channels provided as part of your cable service. (Needed to change you broadcasting channels)
  3. You wish to subscribe to HBO, Starz/Encore, The Movie Channel or Showtime
  4. You wish to subscribe to Inter Mountain Cables Video-On-Demand services.
For technical information about your specific cable set-top box, refer to the User Guides at the top of this page.
6. Do I need a separate digital cable set-top box for each TV?
No. Only on the TVs that you want to view premium channels like HBO and Video-On-Demand services. (The first Digital Cable Box from Inter Mountain Cable is FREE, but each additional box is $10.00 each)
7. Who owns the cable set-top box in my home?
Inter Mountain Cable owns your cable set-top cable box (You are leasing from IMC on a monthly basis). If you choose to discontinue your service, the set-top box(s) must be returned to avoid future charges. Contact Us to find the address of your local cable office.

Please report lost or stolen equipment to us immediately.
8. Can I watch one show while recording another?
Yes. Inter Mountain Cables Digital Video Recorder has two tuners that will allow for two recordings at the same time. (Notice: If you do not have a DVR and would like to request one for installation in your home, you need to call 1.800.635.7052 for availability of DVR units)
9. Does Inter Mountain Cables Digital Video Recorder have to be turned on to execute a scheduled recording?
No, it doesn't need to be on, but it must remain plugged into an active electrical outlet.
10. If I've been tuned to a program since it started, do I have to rewind to the beginning to record the entire program?
No, if you have been tuned to the program since the beginning, just press RECORD from any point in the program and you will get the entire program. Recording will automatically stop when the program ends.
11. How long can I PAUSE Live TV?
You can pause up to one hour. After pausing one hour, the program starts playing one hour behind the “LIVE” broadcast point.
12. How will I know the DVR is almost out of recording space?
When you try to schedule the next recording, a warning appears on the Confirm Recording screen. Also, you can see what percentage of recording space you have used. Press List and then press B for preferences.
13. Do Parental Controls carry over to DVR recordings?
Yes, if you block programs by channel or rating in General Settings, those settings are carried over to DVR recordings. For example, if you decide to block all R rated programs in General Settings, the R rated programs will still be recorded, but you cannot play them back until you enter the correct PIN.
14. Is there really a noticeable difference between HDTV and regular analog TV?
Yes. High Definition Television allows you to experience more of the TV picture with a wider viewing spectrum, life-like detailed picture quality and Dolby surround sound are all very noticeable.
15. Does HDTV cost extra?
Go to our Pricing & Packaging page to find out the prices in your area. The television itself is more expensive than most standard televisions
16. What is HDMI?
The High-Definition Multimedia Interface (HDMI) supports -- on one single cable -- any TV or PC video format including standard, enhanced and high-definition video along with up to 8 channels of digital audio.